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AIOS24NET Privacy Policy

Effective Date : 23 June 2026

Last Updated : 03 July 2026

AAIOS24NET ("the Application") is an Internet Service Provider (ISP) management application that is part of the AIOS24 Platform, developed and operated by PT. PC24 Telekomunikasi Indonesia.

This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you use AIOS24NET.

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Information We Collect

• Full Name
• Mobile Phone Number
• Customer ID
• Service Address
• Internet Subscription Information
• Billing and Payment History
• Payment Confirmation
• Customer Support / Complaint Information
• Device Information
• Approximate or Precise Location (when required)

How We Use Your Information

• Register and manage customer accounts
• Provide Internet services
• Display billing information
• Verify payment confirmations
• Process customer complaints
• Improve service quality
• Maintain network operations
• Protect service security

Application Permissions

• Camera
• Photo Gallery / Storage
• Location
• Internet Access
• Notifications

These permissions are used only for their intended functionality and are never used for advertising purposes.

Data Sharing

We do not sell, rent, or trade your personal information. Your information is shared only with authorized ISP personnel when necessary to provide services.

Third-Party Services

• Google Play Services
• Other trusted service providers

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information All communication between the application and our servers is encrypted using HTTPS.

Data Retention

Your Personal information is retained only as long as necessary to provide services and comply with applicable laws.

Your Rights

• Access your personal information
• Correct inaccurate information
• Update account information
• Request account deletion
• Contact customer support

Children's Privacy

AIOS24NET is intended for Internet Service Provider customers aged 18 years or older.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

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Delete Account Request Policy

Users may request permanent deletion of their AIOS24NET account directly from the application by opening:

Profile -> Delete Account

Requests are reviewed by the administrator and processed within 7 business days. Some information may be retained where required by applicable laws and regulations.

Data Deleted

• Customer Account
• Login Credentials
• Authentication Token
• Access to AIOS24NET Services

Data Retained

• Billing History
• Payment History
• Service Records
• Audit Logs
• Technical Logs

Retained information is stored only to comply with legal, accounting, security, and operational requirements.

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Terms of Service

By using AIOS24NET, users agree to comply with all applicable laws, service policies, operational procedures, and security requirements established by PT. PC24 Telekomunikasi Indonesia. Unauthorized access, misuse of the application, or activities that interfere with network operations may result in suspension or termination of services.

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Contact Us

PT. PC24 Telekomunikasi Indonesia

AIOS24 Platform

Website : https://aios24.com

Email : official@aios24.com

Phone : +62 81111-242424